Replacing a Full-Time VA With an AI Phone & Email Concierge
A fast-growing eyewear retailer automated inbound calls and email drafting with an AI assistant, reducing response time and eliminating the need for a full-time VA.
[ INDUSTRY ]
SMB
[ CHALLENGE ]
The eyewear store was overwhelmed with customer calls asking the same questions about appointments, insurance, and product availability.
Their VA had to manually answer calls, write emails, and follow up—leading to delays, missed calls, and high monthly labor costs.
[ SOLUTION ]
Bridgeleaf deployed an AI concierge that handled the entire communication workflow:
AI Phone Assistant
• Answered calls instantly 24/7
• Provided store hours, appointment availability, insurance details
• Captured caller intent and sent summaries to the team
• Reduced missed calls and improved customer satisfaction
AI Email Drafting
• Automatically generated polished email replies based on call summaries
• Handled common scenarios (appointment confirmations, follow-ups, product inquiries)
• Eliminated manual writing for the team
